Frequently asked questions

• 
  How many fonts can I use on each website?
  Unlimited
• 
  How many websites can I create with my account?
  Unlimited
• 
  What forms of use are permitted?
  Through Fonts.com Web fonts, users can change the fonts on any website, blog, or social media website that allows HTML customization.
• 
  What forms of use require extended licensing?
  Use of the Web Font Software: (1) on workstations within your organization (with the exception of use solely for Permitted Internal Use on the number of Workstations indicated in a Professional Tier account), (2) as part of or in conjunction with any Application, (3) for Editing, or (4) in a Commercial Product, requires extended licensing. In addition, if you want to host fonts on your own server, extended licensing is required.
• 
  How many accounts/logins may I have?
  Each customer is allowed to maintain one Fonts.com Web fonts account. Login and passwords may only be used by the account owner.
• 
  Will the service always be free?
  We hope to always have a free service offering. We reserve the right to suspend or change the terms associated with the free service at our discretion.
• 
  Can you provide information about the availability, performance and uptime of your service?
  The Fonts.com Web Fonts service utilizes a CDN (Content Delivery Network) to serve the fonts, CSS and JavaScript files required for your site to leverage our service. These files are distributed from data centers across the globe including:
  
  

  • North America: Los Angeles (2), San Jose, Seattle, Chicago, Dallas, Atlanta, Ashburn and New York
  • Europe: London (2), Paris, Frankfurt and Amsterdam
  • Asia: Tokyo, Hong Kong and Singapore
  • Australia: Sydney

  
  This helps ensure maximum performance and uptime of the Fonts.com Web Fonts service.
  
  You can see a real-time report of our performance (in milliseconds) and reliability of our service by clicking here.
• 
  Can Web pages using Web fonts be printed?
  Visitors may print pages that use Fonts.com Web fonts just as they would with other Web pages. Printing of Web fonts is dependent on browser support, and may vary from browser to browser.
• 
  If a font that I’m using on my website has characters added to it or is updated in any way, how can I access the new data?
  Web font data is updated automatically, therefore as long as you are a subscribing customer in good standing, you will have access to the most up-to-date data without having to purchase additional fonts or update your previous font selections or account settings.
• 
  Can I use Web fonts with blog services such as Blogger or WordPress?
  Yes. Fonts.com Web fonts work with any social media or blog sites that allow HTML customization.
• 
  Will more fonts be added?
  We intend to grow the selection of Web fonts through the continual addition of fonts from Monotype®, ITC®, Linotype® and many other popular foundries.
• 
  What languages will the Fonts.com Web Fonts font data support?
  We offer fonts to support Latin/European languages, Traditional Chinese, Simplified Chinese, Japanese, Korean, Cyrillic (Russian), Thai, Arabic, and Hebrew. Additional language support will be added in the future.

  • Basic Latin fonts support the following languages:
    Afrikaans, Basque, Breton, Catalan, Danish, Dutch, English, Finnish, French, Gaelic, German, Icelandic, Indonesian, Irish, Italian, Norwegian, Portuguese, Saami, Spanish, Swahili, Swedish
  • Latin Extended 1 fonts support the following languages:
    Afrikaans, Basque, Breton, Catalan, Danish, Dutch, English, Finnish, French, Gaelic, German, Icelandic, Indonesian, Irish, Italian, Norwegian, Portuguese, Saami, Spanish, Swahili, Swedish, Croatian, Czech, Estonian, Hungarian, Latvian, Lithuanian, Polish, Romanian, Serbian, Slovak, Slovenian, Turkish
• 
  Does a Web font include all the characters of a standard font?
  Web fonts may include a Basic Latin-1, Latin Extended-1, or subsets of these character sets.
• 
  If I select a font that includes extended language support characters, will it cover all of the languages that the standard character set does?
  Yes. Our extended language Web fonts include supplemental language characters and a full Basic Latin-1 character set.
• 
  How is the font data delivered?
  Font data is deployed globally across a Content Distribution Network (CDN). When someone visits your Web font enabled Web site, the font data that you’ve licensed and implemented (using the Fonts.com Web Fonts portal) on that page will be delivered to the visitor's temporary browser cache. It will remain there until the visitor's browser session has ended, at which time it will automatically be removed from their system.
• 
  Is the font data hinted?
  All of our Web fonts have been reviewed by Monotype Imaging's font engineering and quality assurance teams. Font rendering quality varies depending on the operating system and browser combination in use by the website visitor. Using a combination of proprietary font optimization tools and hinting strategies, we work to achieve the best possible results at every point size and across every operating system and browser combination. Many of our Web fonts have been designed specifically with screen display in mind. Monotype Imaging is committed to innovating new ways to maximize on-screen rendering quality while minimizing file size. As quality and size improvements are made, Web font data will be updated automatically, meaning your websites will always look and perform state-of-the-art.
• 
  Are subdomains supported?
  Yes, Fonts.com Web Fonts supports subdomains.
• 
  Can I use a wildcard to address subdomains used in my project?
  Yes. An astersisk followed by a period (*.) can be used as a wildcard when adding domains to your project. For example, if you would like to use Web fonts on example.com, abc.example.com and def.example.com, simply specify *.example.com as your domain. This will address the two aforementioned subdomains and any others that are used. Subdomains can also be added to your project individually. However, you must specify either the root domain with the wildcard (*.example.com) or the subdomain directly (abc.example.com) in order for Web fonts to display on a subdomain.
• 
  Are secure domains supported?
  Yes, Fonts.com Web Fonts supports secure domains.
• 
  Are sites behind firewalls supported?
  Yes, Fonts.com Web Fonts supports sites behind firewalls.
• 
  What browsers are supported?
  The Fonts.com Web Fonts provides official support for the following browsers:

  • Microsoft® Internet Explorer® v4 and above
  • Apple® Webkit/Safari® v3.1 and above
  • Mobile Safari, all versions = (for iPhone®, iPad®, iPod® devices)
  • Mozilla® Firefox® v3.5 and above
  • Google Chrome™ v4.0 and above
  • Opera™ v10.10 and above

  
  Additional browsers may also work depending on their support of the @font-face web font embedding method. Check here for updated information regarding additional browsers supporting @font-face: http://www.webfonts.info/wiki/index.php?title=@font-face_browser_support
• 
  Does the same font file need to be downloaded for each pageview within a visitor session?
  No, assuming default browser settings, each unique font file will be downloaded once per user session. If the user sets the browser to not load any data in the cache, then the font file may need to be downloaded with each pageview.
• 
  In what format is the font data transmitted for which browser?
  Font data may be transmitted in EOT, WOFF, SVG or TrueType® formats. The font format that is served is dependent upon the visitor’s browser.
• 
  How is performance and uptime assured?
  The font data is deployed globally across a Content Distribution Network (CDN). The CDN is built with hundreds of servers located across North America, Europe, Australia, and Asia, optimized for very low latency response times (measured in milliseconds), and has proven to be exceptionally reliable.
• 
  Can I host the fonts on my own server?
  Yes, all annual paid plans as well as our 30 day Professional plan offer a self-host publishing option. Users are provided with a self-host kit containing everything needed to deploy fonts from their own environment. This includes the code to add to your CSS and your fonts in a variety of formats to support all major browsers.
• 
  Does the solution require use of Javascript?
  We offer two ways of displaying Web fonts on your website – one uses the JavaScript™ scripting language, and the other does not. Our non-JavaScript method is available to our standard and professional plan subscribers. This method uses a CSS file to enable font delivery and reduces the potential for JavaScript conflict. Our JavaScript technique is available to all subscribers. This method requires that client browsers have JavaScript enabled. According to WebKnow.com, 99.6% of people who visit websites with Web browsers have JavaScript enabled.
• 
  Will my fonts look different depending on the browser and operating systems of the website visitor?
  Due to different rendering methods of browsers, fonts may appear slightly differently from one browser to another.
• 
  Is the font data protected?
  You are responsible for making sure that the font software is used in compliance with the End User License Agreement. However, the font data is protected from tampering and theft in a number of ways. Font requests must include a qualified project ID and originate from a qualified domain. Font file names are obfuscated. When possible, fonts will be delivered in EOT or WOFF formats. When appropriate, font files are represented as Base64 encoded strings. At the conclusion of a users visit to your website, the fonts are removed from their browsers temporary cache.
• 
  How does the "Free" tier colophon badge requirement work?
  The Fonts.com Web Fonts colophon page displays a list of Web fonts used on your website. The page is linked to by a badge displayed on your website in the location of your choice. The badge is required for subscribers of our free plan.
• 
  I’m a beginner and have no experience. Can someone help me get started?
  You may view a video demonstration about how to use the Fonts.com Web Fonts portal here. You may also contact our customer support team via email.
• 
  How do I format the text of my website?
  The Fonts.com Web Fonts portal interface allows you to assign specific fonts to specific CSS selectors. Additional formatting such as font size, color, or spacing will continue to be regulated through conventional CSS code supplied by the associated domain.
• 
  I completed the process and my page is not displaying text using my font choices.
  You can quickly troubleshoot problems with your website by verifying the following: Have you assigned your fonts to their CSS selectors using the Fonts.com Web Fonts portal stylesheet page? Did you copy ALL of the necessary code (either Javascript or non-Javascript) from the Fonts.com Web Fonts portal publish page? Have you embedded the code string (either Javascript or non-Javascript) generated by the Fonts.com Web Fonts portal in the proper place(s) on your Web pages’ HTML code page?
• 
  What if I do not know what CSS selectors are used within my website?
  If you are editing a personal Web site, then you should already have access to the code, including the CSS selectors, through your HTML code editor. If you are editing a social media or blog site, then that Web site should provide you with an HTML editing tool, usually as part of the user interface. In most cases you will need to manually parse through the code to find the CSS selectors, but they are usually found near the beginning of the HTML code. Some of the more popular CSS selectors to look for are: H1, H2, div, body, bodycopy, header and footer.
• 
  I created an account when the service was in beta. Can I still use my account now that the beta has ended?
  Absolutely. At the end of the beta, all accounts were converted to free accounts. All of your account details including any projects you created have been retained. You may also upgrade to a standard or professional subscription for additional pageviews and desktop font downloads.
• 
  What pricing options are available?
  Fonts.com Web Fonts offers three primary subscription levels free, standard and professional. Standard and professional plans provide access to additional fonts and coverage for additional monthly pageviews. We also offer 30 day and annual subscriptions. Subscribers of our annual plans and 30 day Professional plans can also download desktop versions of the Web fonts they are using on their websites and have the option to host fonts on their own servers. A variety of pricing options are available in the standard and professional plans to accommodate budgets and traffic of all levels. View all of our available subscription plans here.
• 
  What happens if I exceed my monthly page view allowance?
  If you exceed your monthly allotment of pageviews, you will be notified and offered the the option to upgrade your subscription. After a grace period, your account will be cancelled if you do not upgrade.
• 
  Can I download the fonts used in my Fonts.com Web Fonts project for web design workflow use?
  Yes. Professional tier subscribers receive a monthly allotment of 50 desktop downloads that can be used to create website mock-ups or to fulfill other web design workflow needs. Desktop downloads can be used on one machine. Fonts contained in an active Fonts.com Web Fonts project are eligible for download.
• 
  What is your refund policy?
  You can cancel your Fonts.com Web Fonts account at any time from the Modify subscription page. At the conclusion of your billing cycle, your service will be discontinued and you will not be charged again.
• 
  What happens to my account if I cancel my subscription?
  Your account will be suspended and you will not be charged on your next scheduled billing date. Your account details including any projects you have created will be retained and will be available to you should you renew your subscription at a later time.
• 
  How are pageviews calculated?
  Every time that a page on your website that uses a Web font is viewed, it is recorded as a single pageview.
• 
  Can I add my own font to a Fonts.com Web Fonts project?
  Yes, this is a service that we offer. Once we verify you have the proper licensing, we’ll upload your fonts. They will appear in your account as “private fonts.” Please contact us for more information.
• 
  How am I billed for my subscription?
  Standard and professional subscribers are billed once every 30 days for monthly plans and once every 360 days for annual plans.
• 
  If I modify my subscription, how will the transaction appear on my credit card or bank statement?
  If you previously subscribed to a monthly plan, you will be charged for your first month of the new subscription the day that your transaction is processed. If you were previously subscribed to an annual plan, you will notice two transactions on your credit card or bank statement. You will receive a credit for the months remaining on your previous subscription followed by a charge for your new subscription.
• 
  Does Fonts.com store credit card information?
  We do not store your credit card information on our servers. This information is stored by our secure payment processors.
• 
  What kind of technical support is provided?
  Free phone support is provided to our standard and professional plan subscribers. Free plan subscribers are provided technical support via email and can contact us at webfontssupport@fonts.com. We aim to respond to all email inquiries within one business day but cannot guarantee it. We also recommend that all users view our tutorial video.
• 
  Can I continue to use fonts downloaded from my Web fonts account if I cancel my subscription or if I’m no longer using the fonts within a project?
  No. Fonts downloaded from our service are licensed exclusively for current subscribers who are using the font in an active Fonts.com Web Fonts project.
• 
  If I upgrade from a free subscription to one of the paid plans, will I need to change the font selections in my projects?
  No, all fonts available through our free tier are also available in our standard and professional plans. Those upgrading to a paid subscription will have access to all of the fonts used in their free account and many more. Your projects will also remain intact.
• 
  Is the display of the Fonts.com Web Fonts badge required for use of a free account?
  Yes, users subscribing to the free plan must display the Fonts.com Web Fonts badge. This is served automatically to your website and requires no coding on your part. The badge is optional for standard and professional plan subscribers.
• 
  Can my Fonts.com Web Fonts account be transferred to a different user?
  No, accounts are not transferable.
• 
  Do I need to provide credit card info to sign up for a free account?
  No, you do not need to supply billing information to sign up for or use a free account.
• 
  Can I cancel my account online?
  Yes. You can cancel your account at any time from the modify subscription page.
• 
  Can multiple fonts within the same family be given the same selector name? For example, can I assign H4 to the regular, italic and bold variations of a font family?
  No, multiple fonts cannot be assigned to a single selector. Each style must be assigned to a unique selector.
• 
  Will using Web fonts increase the size of my Web pages?
  In order to display on the visitor’s machine, a Web font must be downloaded – just like images and video. However, font files are relatively small in size. On average, our Latin fonts range from 40-50KB in size. Also, depending on user settings, a browser will cache a Web font. This means that if a Web font is used on multiple pages, the font file is only downloaded when a visitor views the first page on your website that uses the font and not when viewing subsequent pages that use that font.
• 
  Is it possible to override a Web font assignment?
  Yes. If you have assigned a Web font to a particular text group and would like to use a different font for one instance of that text, adjust your code keeping in mind the rules of CSS specificity to make the exception. A detailed description of CSS specificity can be found here (Link opens in a new window.).
• 
  Can I use my desktop downloads to download the same font more than once?
  Yes. As long as the font is eligible for desktop download, it will appear in your list of available fonts for download even if you have downloaded it previously. Subsequent downloads of the same font do count toward your 30 day allotment of desktop downloads.
• 
  My website is not properly displaying text using Chinese, Japanese or Korean Web fonts.
  Fonts.com Web Fonts uses proprietary technology to overcome the challenges of displaying East Asian languages. In order to support this technology, our service requires that any Web page using Chinese, Japanese or Korean Web fonts be saved with UTF-8 encoding and include a UTF-8 declaration in the HTML header section.
• 
  How do I use my Web fonts on a secure (SSL enabled) page?
  To use Web fonts on a secure page, simply modify the beginning of your Fonts.com Web Fonts script from "http://fast.fonts.com..." to "https://fast.fonts.com..."
• 
  Can my Fonts.com account and Fonts.com Web Fonts account be linked?
  Yes. If you already have a Fonts.com account, you can use your login credentials to login to the Fonts.com Web Fonts portal. This will give you a free subscription which you can upgrade at any time. If you then visit Fonts.com, you will remain logged in. Note that you cannot sign up for Fonts.com Web Fonts using an email address associated with a Fonts.com account. If you would like to use the same email address, you will need to login to Fonts.com Web Fonts using the password associated with your Fonts.com account.
• 
  What OpenSource software is utilized?
  The following Open Source software has been utilized:

  • Munq DI
  • HtmlAgilityPack
  • jQuery
  • Elmah
  • RouteDebug
  • scrollsaver.min.js
  • XmlResult
  • Ionic.Zlib
  • Mono_DataConvert